Fast, accurate returns processing — receive, inspect, sort, and restock or liquidate returned inventory from our Florida fulfillment center.
Reverse Logistics That Doesn't Slow You Down
Returns are a cost of doing business in e-commerce. A slow, opaque returns process destroys customer loyalty and ties up inventory. Our returns operation processes inbound units fast, gives you full visibility, and gets restockable inventory back into available stock quickly.
Returns Processing Steps
Inbound returns received and logged by RMA number
Physical inspection against your grading criteria
Sortation: restock, quarantine, refurbish, or liquidate
Photo documentation for dispute resolution
Restockable units back in available inventory same day
You define the rules: restock if Grade A, quarantine for inspection if Grade B, liquidate or donate if Grade C. We execute to your spec. Returned units that don't meet your threshold never re-enter saleable inventory.
Feature
Details
RMA processing
Inbound scanning by RMA or order number
Inspection grading
Per your criteria — A/B/C or custom
Dispositions
Restock, quarantine, refurb, donate, liquidate
Photo documentation
Available for dispute/chargeback evidence
Restock speed
Same-day for Grade A units
Reporting
Return reason, condition, SKU, timeline
Frequently Asked Questions
Your return portal or return authorization process stays with you — we handle the physical processing once units arrive. We accept returns with RMA numbers, order numbers, or packing slips depending on your preference.
Grade A (sellable) units are typically restocked to available inventory same day they're processed. Higher-complexity inspections take 1–2 business days.
Yes. Photo documentation is available for all returns — useful for chargeback disputes, warranty claims, or carrier damage reports. Photos are stored and accessible via your dashboard.
Based on your rules: we can quarantine for your review, donate to charity, arrange liquidation, or dispose of. We never restock non-conforming units without explicit instruction.